Cancellation Policy
Last updated: March 2026
Cancellation terms reflect the policies of each supplier alongside our own service guidelines. Please review these terms before confirming any booking.
Private Villa Rentals
| Notice Period | Refund |
|---|---|
| More than 60 days before arrival | Full refund, less the SOLÉA Private service fee |
| 30 to 60 days before arrival | 50% refund of accommodation amount |
| Less than 30 days before arrival | No refund |
| No-show | Full amount forfeited |
Peak season bookings (July, August, New Year) may carry stricter terms, communicated at the time of reservation.
Yacht Charter
| Notice Period | Refund |
|---|---|
| More than 90 days before departure | Full refund of deposit |
| 30 to 90 days before departure | 50% refund of total charter fee |
| Less than 30 days before departure | No refund |
Aviation, Experiences & Service Fee
Air charter cancellations within 48 hours of departure are non-refundable; full operator terms are provided at booking. Restaurant, event and experience reservations require at least 48 hours' notice — late cancellations may incur venue charges passed to the client.
The SOLÉA Private service fee is non-refundable once arrangements have commenced, regardless of whether the underlying booking is cancelled. In force majeure situations, we will work to reschedule or recover costs; refunds remain subject to each supplier's policy.
How to Cancel & Contact
All cancellation requests must be submitted in writing to concierge@soleaprivate.com. The cancellation date is the date written notice is received. For urgent matters, call +971 50 427 2647.
This policy is governed by the laws of the United Arab Emirates. SOLEA PRIVATE CONCIERGE SERVICES - FZCO, Registration No. 79477, License No. 86229. IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, UAE.